Effective Date: January 1, 2026 | Last Updated: January 1, 2026

1. Introduction

evowin operates an online gaming platform serving users in Indonesia. We recognize the importance of protecting the personal information of our users and maintaining their trust. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal data in compliance with international data protection standards and Indonesian privacy regulations.

This policy applies to all users of the evowin platform, including visitors to our website, registered account holders, and anyone who interacts with our services. By accessing or using evowin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for an evowin account, we collect personal information that you voluntarily provide, including:

  • Identity Information: Full legal name, date of birth, gender, and Indonesian national identity card (KTP) number
  • Contact Information: Email address, telephone number, and residential address
  • Account Credentials: Username, password (stored in encrypted form), and security questions
  • Financial Information: Bank account details for BCA, BRI, BNI, Mandiri, or e-wallet account information for OVO, DANA, GoPay
  • Verification Documents: Photographs or scans of your KTP, proof of address documents, selfie verification photos

2.2 Information Collected Automatically

When you use the evowin platform, we automatically collect certain technical and behavioral information, including:

  • Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
  • Usage Data: Pages visited, games played, bets placed, time spent on platform, click patterns, navigation paths
  • Transaction Data: Deposit and withdrawal history, payment method used, transaction amounts, transaction timestamps
  • Location Data: General geographic location derived from IP address to verify you are accessing from Indonesia
  • Communication Data: Records of customer support interactions via live chat, email, or other channels

2.3 Cookies and Tracking Technologies

evowin uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

3. How We Use Your Information

evowin uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

  • Creating and managing your evowin account
  • Verifying your identity and age (21+ requirement) through KYC procedures
  • Processing deposits and withdrawals to your bank accounts or e-wallets
  • Providing access to casino games, sports betting, togel (lottery), and other gaming products
  • Maintaining accurate records of your gaming activity and transaction history

3.2 Legal and Regulatory Compliance

  • Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Preventing underage gaming and enforcing our 21+ age requirement
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Responding to legal requests from government authorities or law enforcement
  • Maintaining records required by gaming regulations and licensing authorities

3.3 Customer Support and Communication

  • Responding to your inquiries and providing customer support through live chat, email, and other channels
  • Sending you important account notifications including verification status, withdrawal approvals, and security alerts
  • Communicating changes to our terms, policies, or services
  • Resolving disputes and investigating complaints

3.4 Marketing and Promotions (With Consent)

  • Sending promotional offers, bonus notifications, and information about new games or features
  • Personalizing marketing messages based on your gaming preferences and activity
  • Conducting surveys to improve our services

Note: You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email. Opting out will not affect important account notifications.

3.5 Platform Improvement and Security

  • Analyzing usage patterns to improve platform functionality and user experience
  • Detecting and preventing security threats, hacking attempts, and unauthorized access
  • Identifying and fixing technical issues and bugs
  • Conducting internal audits and risk assessments

4. How We Share Your Information

evowin does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform services on our behalf, including:

  • Payment Processors: To facilitate deposits and withdrawals through BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay
  • Identity Verification Services: To verify your KTP and other identity documents
  • Game Providers: Including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, to deliver gaming content
  • Cloud Hosting Providers: To store data securely on protected servers
  • Customer Support Tools: To manage live chat and email support communications

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Obligations

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms & Conditions or other agreements
  • Protect the rights, property, or safety of evowin, our users, or the public
  • Investigate suspected fraud, money laundering, or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before your information becomes subject to a different privacy policy.

5. How We Protect Your Information

evowin employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

  • SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-grade 256-bit SSL/TLS encryption
  • Secure Data Storage: Personal information is stored on protected servers with restricted access and encrypted databases
  • Password Protection: User passwords are encrypted using secure hashing algorithms and are never stored in plain text
  • Firewall Protection: Our systems are protected by advanced firewalls that monitor and block unauthorized access attempts
  • Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities

5.2 Organizational Security Measures

  • Access Controls: Access to personal data is restricted to authorized employees and service providers who need it to perform their job functions
  • Staff Training: All employees receive training on data protection practices and confidentiality obligations
  • Incident Response Plan: We maintain procedures to respond to data breaches or security incidents promptly and effectively

While we implement robust security measures, no method of electronic storage or internet transmission is 100% secure. You also play a role in protecting your account by choosing a strong password and keeping your login credentials confidential.

6. Data Retention

evowin retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements:

  • Active Accounts: Information is retained for the duration of your account relationship with evowin
  • Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial record-keeping requirements and for fraud prevention purposes
  • Transaction Records: Financial transaction records are retained for at least 5 years as required by AML regulations
  • Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again

7. Your Privacy Rights

As an evowin user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access much of your information directly through your account dashboard, or you can submit a formal request to our support team.

7.2 Right to Rectification

You have the right to correct any inaccurate or incomplete personal information. You can update your contact information, address, and other details through your account settings.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information, subject to certain limitations. We may need to retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of data or investigate a complaint.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

8. Children's Privacy

evowin services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will delete that information immediately and permanently close the associated account. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

9. International Data Transfers

evowin primarily serves users in Indonesia. However, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

  • Contractual commitments from service providers to protect your data according to international standards
  • Encryption of data during transmission and storage
  • Compliance with applicable data protection laws in both Indonesia and the destination country

10. Changes to This Privacy Policy

evowin reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or prominent notice on our platform
  • Provide a reasonable period for you to review the changes before they take effect

Your continued use of evowin services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us:

  • Email: [email protected]
  • Subject Line: "Privacy Inquiry" for faster routing
  • Live Chat: Available 24/7 through your account dashboard
  • Response Time: We aim to respond to all privacy inquiries within 48 hours

By using evowin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described. Thank you for trusting evowin with your privacy.

Data Collection Summary

The table below summarizes the main categories of data we collect and their primary purposes:

Data Category Examples Primary Purpose
Identity Data Name, date of birth, KTP number Account verification, age verification, KYC compliance
Contact Data Email, phone number, address Account management, customer support, notifications
Financial Data Bank account details, e-wallet info Processing deposits and withdrawals
Technical Data IP address, device type, browser Platform security, fraud prevention, technical support
Usage Data Games played, betting patterns Service provision, platform improvement, responsible gaming
Transaction Data Deposit/withdrawal history Financial record-keeping, compliance, fraud prevention

How We Protect Your Data

Multiple layers of security safeguard your personal information

256-bit SSL Encryption

All data transmitted between your device and our servers is protected by bank-grade encryption technology.

Secure Data Centers

Your information is stored on protected servers with 24/7 monitoring and restricted physical access.

Access Controls

Strict access policies ensure only authorized personnel can view your personal information.

Password Protection

Passwords are encrypted using advanced hashing algorithms and never stored in readable form.

Regular Security Audits

We conduct frequent security assessments and penetration testing to identify vulnerabilities.

Breach Monitoring

Advanced systems detect and respond to security threats in real-time to protect your account.

Questions About Your Privacy?

Contact our support team for assistance with privacy concerns, data access requests, or to exercise your privacy rights.

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